Refund policy

Return Policy

Returns

To request a return, please contact us via WhatsApp at:
+966 54 031 7406

We offer a 7-day return policy. You may request a return within 7 days from the date you receive your order.

Return Eligibility Conditions:

  • The product must be unused and in the same condition as when received

  • All original packaging and labels must be intact

  • A copy of the order invoice must be provided

Damages & Issues

Please inspect your order upon delivery. If the product is defective, damaged, or incorrect, please contact us immediately via WhatsApp at:
+966 54 031 7406
so we can assess the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Used or opened products

  • Discounted / sale items

  • Gift cards

Refunds

Once we receive and inspect the returned item, you will be notified of the refund approval status.

If approved, the refund will be issued to your original payment method within 7 business days. Please note that processing times may vary depending on your bank or card provider.

If your refund is delayed for more than 10 days after processing, please contact us via WhatsApp at:
+966 54 031 7406

Contact Us

For any questions regarding returns or refunds, please contact us via WhatsApp at:
+966 54 031 7406